Contact us our Customer service [email protected] if you have any additional questions.
We deliver our products to all countries in Europe, Asia, South America, North America, Australia and Africa.
COUNTRIES WE DON’T DELIVER TO – Russia, Belarus, China, Ukraine, Somalia, Antarctica and countries where delivery services are not available.
About shipping to other countries, please, contact our Customer Service by email [email protected]
Shipping costs will be calculated automatically by the third-party logistic service provider, providing you teh most efficient price. Shipping costs may vary per the weight and destination of the shipment. We are partners with reputed third-party logistic service providers, to effectuate Product(s) delivery to end users, however we shall not be liable for any delays in delivery of product(s) which may be caused by the Logistic provider. Details of the Logistic Partner who will be processing the delivery of the order will be provided to the end user through Email along with the tracking number for their parcel. The approximate date of delivery may be provided by the third-party Logistic Partner.
Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information to aid the delivery. We under no circumstances, shall be liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.
Deliveries to the US, Canada, Australia and United Kingdom may be subjected to additional custom duties and service fees. Please note that we do not have any control over them and cannot advise as to what the cost will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
How can I track my order?
Have an account?
Great! Login and head over to your ZONDA SHOP ACCOUNT account and select “My Orders” to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don’t have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under “My Orders”. Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
WHAT DOES THIS MEAN?
Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 1-3 business days!
Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier’s system to reflect any activity or movement.
Oh, looks like your order has a backorder. This may be due to some deficiencies in the product balance or technical errors. But it will be handled so that you get your order as soon as possible.
Can I cancel or update my order? or change my shipping address?
If you need to make any changes to your order, including adjusting and canceling the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
My order is delayed, when will I receive it?
Keeping you informed is a top priority for us. Feel free to reach out to us email ([email protected]), or SMS ((+371) 26464640) should you have any questions.
What do I do if my jewelry is defective or I received the wrong order?
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to [email protected]. Our Customer Services Team will be happy to help resolve this for you!