Contact us our Customer service [email protected] if you have any additional questions.
What payments do we accept?
You can pay for your order using a variety of payment methods! We use STRIPE as a payment system because it is one of the most convenient and secure.
Please note that once the order has been placed, we are unable to change the method of payment and/or currency.
Credit and Debit Visa Card
If you have an account on our page, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.
We reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.
Payment in cash
This payment method is only available when you pick up the product at our office.
How are refunds processed?
For questions on returns and exchanges, please check here.
Please note we cannot issue a refund to a method of payment that is different from the one used to place the order.
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Whether you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.
Debit Visa Card
Online purchases made with Debit Visa Card will be processed as a credit card, and will take around 5-10 business days for the refund amount to appear on your end.
Will I be charged duties, taxes and any other fees?
Duties and Taxes
European shipments taxes and duties are already included in the price and there is nothing to send.
International shipments there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that we do not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
How do discount codes work?
Simply enter the discount code by using the Add coupon code field found in cart!
A limit of 1 discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. We have the right to hold and/or cancel orders that use more than one discount code.