Contact us our Customer service [email protected] if you have any additional questions.
Do you have free shipping?
Get free shipping on orders over €75 - Baltic States, EU countries, UK, Swiss and Norway.
Get free shipping on orders over €120 - Africa, Asia, South America, North America, Australia.
Is your jewelry hypoallergenic?
No, our jewelry is not hypoallergenic. If you have an allergy concern, please email us at [email protected] with the reference "allergy" and we will do our best to help!
DO YOU HAVE A WARRANTY?
Under our warranty, we’ve got your back. This means that for 1 year from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.
We’re confident in the quality of our product hence the 1-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party.
Items purchased through a third-party vendor (outside of zondashop.com) are not covered by our warranty. Please reach out to the company the items were purchased from.
We do not recommend having our products worked on by outside jewelers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work. Although we do not offer any repair or resizing service, if your piece is defective and covered under the warranty, please send your order number and a photo of the defective piece to [email protected]
WHAT PAYMENTS DO WE ACCEPT?
You can pay for your order using a variety of payment methods! We use STRIPE as a payment system because it is one of the most convenient and secure.
Please note that once the order has been placed, we are unable to change the method of payment and/or currency.
CREDIT AND DEBIT VISA CARD
If you have an account on our page, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.
We reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.
PAYMENT IN CASH
This payment method is only available when you pick up the product at our office.
HOW DO DISCOUNT CODES WORK?
Simply enter the discount code by using the Add coupon code field found in cart!
A limit of 1 discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. We have the right to hold and/or cancel orders that use more than one discount code.
HOW CAN I TRACK MY ORDER?
HAVE AN ACCOUNT?
Great! Login and head over to your Zondajewelry account and select “My Orders” to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
DON’T HAVE AN ACCOUNT?
No worries! You can still create an account now using the same email address used to place the order and it will appear under “My Orders”. Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
CAN I CANCEL OR UPDATE MY ORDER? OR CHANGE MY SHIPPING ADDRESS?
If you need to make any changes to your order, including adjusting and canceling the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
What is the return policy?
Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 14-day returns for all customers in the from the EU countries, UK, Swiss and Norway. Shipping fees are non-refundable.
Please note that a return shipping fee of €10 is charged for EU countries returns shipped from the and €25 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.
To qualify for a return:
- Items must be in their original condition without signs of wear or damage
- Items returned by mail must be in all original packaging (tags, box, and pouch included)
- No individual item of a set can be returned for refund and/or size exchange, and must be returned as a complete set.
What is the exchange policy?
We offer a 15-day exchange for all customers in the online store. Please send all information to Customer Service ([email protected]) with the subject line - exchange. Add the order number and the information for the exchange.
Exchange shipping costs are your responsibility.
To qualify for an exchange, all items must meet the same return requirements as outlined in our return policy.
Do you offer gift wrapping?
We do! For an additional €4,99, we will gift wrap your item and include a handwritten note with your custom gift message. Please check the gift wrap check box in the cart and enter your gift message in the text box below.