Contact us our Customer service [email protected] if you have any additional questions.
Do you have a warranty?
Under our warranty, we’ve got your back. This means that for 1 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.
We’re confident in the quality of our product hence the 1-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party.
Items purchased through a third-party vendor (outside of zondashop.com) are not covered under we warranty. Please reach out to the company the items were purchased from.
We do not recommend having our products worked on by outside jewelers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work. Although we do not offer any repair or resizing service, if your piece is defective and covered under the warranty, please send your order number and a photo of the defective piece to [email protected]