Return and refund policy

For all products ordered from ZONDA | SHOP online store, you have a right of return and refund during a period of 14 days from the day you receive your order. 
ZONDA | SHOP does not cover shipping costs of returned items.

Shipping returns

In case you want to return a product, please contact our Customer Service ([email protected]) indicating that you wish to return product(s) in your order. Please indicate your name, the products you wish to return as well as the order number and date. Our Customer Service will give you further instructions on how to return the products.

The products you want to return must be:

• unused and in the same condition in which it was received
• returned complete with all of its parts and accessories;
• sent in its original packaging;
• shipped back to our fulfillment house within 14 days of the date of delivery;
• shipped from the country they were delivered to.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective or damaged.

Non-returnable item

• gift cards
• sale items cannot be refunded.

What if the products received are damaged or incorrect?

We’re sorry for the inconvenience. Please contact our Customer Service ([email protected]) and they will assist you. Indicate your name, order number and products concerned. Attach an image of damaged products if possible. You can find the order number in the order confirmation and shipping confirmation emails we’ve sent you.

If the damaged item was a gift?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

HOW LONG WILL MY REFUND TAKE?

As soon as we’ve received the product(s) back and validated the return, we’ll process your refund. We’ll email you when we’ve refunded your payment to your credit/debit card. You should receive your refund within 14 days after we receive the items.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us our Customer service ([email protected]).